Supplemental Statement

What this statement covers

This Privacy Statement describes how SheerGuard SA (Pty) Ltd. and our affiliated entities collect, use, process, and share your personally identifiable information. This Statement describes your choices regarding any applicable rights of access, deletion, and correction of your personal information. Where we refer to “information” in this Privacy Statement, it means any information that relates to an identified person.

This Privacy Statement applies to the SheerGuard SA portal (www.sheerguard.co.za) and any other website that links to this Statement (the “Site”). This Privacy Statement also applies to the information that we collect through the services we offer, communities, through marketing and customer engagement, branded digital and social media platforms. This privacy policy applies to all of our platforms, domains, application, software, offerings and portals (“platforms”) by continuing to use our platforms, you consent to the collection and processing of your personal information as set out in this Privacy Policy, in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).

In cases of cross-border data transfers, we ensure that such transfers comply with section 72 of POPIA by taking reasonable steps to ensure that the recipient country or entity upholds adequate data protection standards.

Types of data we may collect:

• Non-personal data’ we may collect information that is in no way personally identifiable.
• ‘Personal data’ we may collect information relating to a person (‘data subject’); such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• ‘Usage Data’ we may also collect information on how our Platforms are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Platforms that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• ‘Tracking & Cookies Data’, by using our website, you consent to our use of cookies in accordance with this Privacy Policy. You may adjust your browser settings to refuse or delete cookies; however, this may affect your ability to use some features of our platform.

This Privacy Statement also does not apply to information collected by third parties, like third-party websites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Services. This Privacy Statement also does not apply to any information that is not personally identifiable, like aggregated or anonymous information.

About the Company

SheerGuard is a progressive security company specialising in the design, supply and installation of premium grade EXOLON® polycarbonate clear burglar bars and transparent security gates as well as other products for your home.

Purpose of This Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

Personal Information We Collect

We collect and process the following personal information from our clients:

• Full name and Surname
• Contact information (telephone number, email address)
• Physical address (for site visits, quotations, and installations)
• Payment information

Protecting Children’s Privacy

Even though our platform is not designed for use by anyone under the age of 18, we realize that a child under the age of 18 may attempt to access our platform. We do not knowingly collect Personal Data from children under the age of 18. If you are a parent or guardian and believe that your child is using our platform, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our platform, we will delete his/her information within 30 days.

By using our platform, you acknowledge that we do not actively verify the age of users and, to the extent permitted by law, do not accept liability for any misrepresentation of age by a user.

Purpose for Collection

We collect this information for the following purposes:

• To provide quotations and conduct site assessments
• To perform installations at the correct location
• To communicate with clients regarding appointments, support, and updates, and after service courtesy calls
• For product Warranty and Cleaning purposes where specified by the product selected
• To send occasional marketing or promotional material (if consent has been given)
• To respond to your questions, enquiries, and complaints
• Contact you with updates to our products

Quality control

We may monitor or record any of your telephone conversations, emails, or chats with us for quality control purposes, for purposes of training our employees, and for our own protection.

Consent

By providing us with your personal information, you consent to our collection and use of it as described in this policy. You have the right to withdraw your consent at any time by contacting us.

Sharing of Information

We do not sell or share your personal information with third parties, except when:

• Required by law
• Necessary to provide our services (e.g., subcontractors doing installations under our supervision)
• With your explicit consent

Sharing information with affiliates and other third parties

We do not sell or rent your Personal Data to third parties for marketing purposes. We do, however, engage third party companies and individuals who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

The types of services and providers may include:

• Order Management, Billing, and Payment processors
• Analytics services
• Advertising networks
• Data management services
• Communication services
• Product management services
• Customer success services Auditors

These third parties have access to your information so that they may perform these tasks on our behalf and they are prohibited by us from using or disclosing your information for any purpose other than to provide this assistance, except to the extent required by law.

Links to other platforms

Our platforms may include links to external platforms that are not operated or controlled by us. These third-party platforms are not governed by our privacy policy and likely have their own privacy practices in place. We are not responsible for the content, policies, or practices of these external platforms and provide such links solely for your convenience. By accessing or using these platforms, you acknowledge that you do so at your own risk. It is your responsibility to review their privacy policies to understand how your personal data may be handled.

Marketing and Promotional Communication

From time to time we (and our partners, affiliates, franchises, and resellers) may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the unsubscribe directions provided within the electronic newsletters and announcements or by contacting us directly.

We may send you promotional material about our products and services. You can opt out at any time by clicking “unsubscribe” on our communication or by contacting us directly.

Data Protection and Retention

We take reasonable and appropriate measures to safeguard your personal information against loss, misuse, or unauthorized access. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, and thereafter it will be securely destroyed or de-identified in accordance with POPIA.

Your Rights Under POPIA

You have the right to:

• Access your personal information held by us
• Request correction or deletion of your information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator (South Africa)

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided and specify what information you require.  We will need a copy of your ID document to confirm your identity before providing details of your personal information.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security controls cover:

• Physical security;
• Computer and network security;
• Access to personal information;
• Secure communications;
• Security in contracting out activities or functions;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues;
• Monitoring access and usage of private information;
• Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Contact Us

For any queries, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

• Email: sales@sheerguardsa.co.za
• Phone: +27 11 026 9762 / +2782 929 6848

Glossary:

Definitions as set forth in POPIA as follows:

“Personal Information” – means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—

(a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;

(b) information relating to the education or the medical, financial, criminal or employment history of the person

(c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;

(d) the biometric information of the person

(e) the personal opinions, views or preferences of the person;

(f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;

(g) the views or opinions of another individual about the person; and

(h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;

“Data Subject” – means the person to whom personal information relates;

“Processing” – means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including—

(a) the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;

(b) dissemination by means of transmission, distribution or making available in any other form; or

(c) merging, linking, as well as restriction, degradation, erasure or destruction of information;

“Responsible Party” – means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Sheerguard.co.za